Your information, simply explained
This page describes how information is handled when you browse the NovaSpark-Bureau brand website or contact our team.
Contacting us
For product questions, order support, and other enquiries, you can contact our team directly by email. When you send an email through your provider, the email and its contents are delivered to our team.
We use information you send to answer your enquiry, provide order support, or discuss the business request you raised. Please do not include payment card details or unnecessary personal information.
Website analytics and cookies
We use Google Tag Manager and Google Analytics 4 to understand how visitors use this website, including page visits and clicks to Amazon. These services may process online identifiers, browser and device information, page addresses, and interaction data, and may use cookies or similar technologies. You can manage cookies through your browser settings.
Our custom analytics events do not include names, email addresses, order references, or message text you send to our team. Collection filters use the page URL. The hosting provider may process technical request data as needed to deliver and protect the website.
Email newsletter
The newsletter signup form is provided by Brevo. When the embedded form loads, your browser connects to Brevo to display it. If you choose to subscribe, the information you enter is submitted through Brevo for the NovaSpark-Bureau newsletter. Newsletter signup is optional. Product questions and order support are handled through our email address.
Use the unsubscribe option in our newsletter emails or contact us if you would like help with your subscription. Do not submit payment details or unnecessary personal information in the newsletter form or in email.
Retailer and email links
Amazon and other services you choose to open operate under their own privacy terms. Purchases and payment information are handled by the retailer, rather than this website.
Questions about your information
For questions about information you have shared with our team, or to ask us to correct or remove it where applicable, email linjiannan@xinghenova.cn.