Start with the retailer order page
If you bought through Amazon or another retailer, open the relevant order in that retailer’s account. The seller and order page show the return options, deadlines, and delivery information that apply to your purchase.
Need help with a product?
Email linjiannan@xinghenova.cn with the product name, marketplace, seller, and order reference. Explain the issue, and attach a photo to your email if it helps show what happened.
Before sending an item back
Follow the return instructions provided for your order. Please do not send an item to a general contact address without the applicable return instructions.
Warranty and support
Any product-specific warranty is described in the applicable listing or product documentation. This website does not add an unlisted warranty period or promise a separate return window. Your applicable statutory consumer rights remain unaffected.
What this site handles
This brand website helps you explore the collection and contact our team. Checkout, payment, shipping, and retailer returns are managed through the seller or marketplace where you placed your order.